FAQ

What type of paper do you use for your art prints?

The Open Edition Art Prints are printed either on a 100% cotton paper 270gsm (acid-free, lignin-free and WIR certified) or a 250gsm matte fine art paper (Acid-free and FSC certified) depending on the design. 

Are the print colors exactly the same as the colors on my screen?

Although we do our best to depict the true colors of the art prints, each screen has a different calibration that makes it nearly impossible to be 100% accurate on that matter. 

What are the print sizes in inches?

21 x 30 cm = 8.26" x 11.81"

30 x 40 cm = 11.81" x 15.74"

40 x 50 cm = 15.74" x 19.68"

50 x 70 cm = 19.68" x 27.55" 

Do you ship internationally?

Yes we do ship internationally. Buyers are responsible for any customs and import taxes that may apply. If customs and import taxes are to be paid, the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point, it is your responsibility to contact the carrier and pay for the added additional costs.

How much time does it take for an order to be dispatched?

All orders are printed to order so please allow 3-5 business days before dispatch. Original artworks take 2-4 business days before dispatch. 

Can I track my parcel?

Yes, you will be given a tracking code upon dispatch that you can use to track your parcel.

How much does shipping cost?

Shipping within Greece is free.

Shipping in the EU is approximately between 7-25 euros depending on the size of the package.

Shipping for the rest of the world is approximately between 12-30 euros depending on the size of the package.

The exact shipping costs will be calculated at checkout.

Do you accept returns?

Original and Limited Edition Art Prints

Due to the nature of the products, original paintings and limited edition art prints are non-refundable. Please take your time to decide before purchasing an original or limited edition art print as they come signed and numbered to ensure individuality.

If, in any case, your order comes damaged, send an email to info@studioparadissi.com with photo(s) of the damaged item as soon as you receive it and we will either resend or refund it.

Open Edition Art Prints

Open Edition Art Prints are fully refundable within 30 days upon receipt. The items must be returned unused and in the same condition as they were upon receipt and with the original packaging. Please make sure to use a trackable shipping method. We are not responsible for any lost packages.

If you wish to return your order you must let us know within 14 days of reception and have return the items within another 14 days.

You cannot undo your purchase by only refusing to receive it but must inform us clearly first at info@studioparadissi.com

You can send the item(s) back to Studio Paradissi:

Eleni Psyllaki

Sapfous 4

71202

Heraklion Crete

Greece

You are responsible for all return shipping costs. The items and their condition are your responsibility until the moment we receive them in our warehouse. We can’t refund damaged or used products. We will send you an email to confirm your return has been received and refund processed.

Your refund (minus shipping costs) will be credited back via the original method of payment. Please allow up to 5 workdays for your refund to appear on your bank statement.

Do you create commissioned work?

I am open to create commissioned work depending on the type and timing of the project. Send me an email at info@studioparadissi.com with your specifications to discuss.

 

I saw an artwork on your Instagram and I would like to purchase it but I can't find it in the store. What do I have to do?

Many of the artworks that I share on my Instagram are available for sale as originals. Contact me at info@studioparadissi.com with a link or screenshot of the artwork you are interested in so I can help you out.

I still have a question, can I contact you?

Yes, of course! You can send an email at info@studioparadissi.com